Returns & Order PoliciesWe will be happy to exchange or issue a store credit for any merchandise for which an Return Merchandise Authorization (RMA) is requested and which is returned to us in original condition as set out below.
Exchanges Only — No Refunds!
No returns will be accepted on custom made or personalized items.
If you wish to return an item to us for exchange or store credit you must request an RMA Number within 10 days of your receipt of the merchandise and return the merchandise within 10 days after an RMA Number has been issued to you. Merchandise returned without a valid, unexpired RMA number on the outside of the box will be refused or returned to you. We do not refund shipping charges except in the case of defective merchandise. We cannot refund overnight express or 2nd day delivery charges. Sorry, no C.O.D.'s or call tags. We cannot accept returns or exchanges on custom made or personalized items.
Returns & Exchanges Procedures:
- All returns must be accompanied by a valid, unexpired Return Merchandise Authorization (RMA) number.
- You may request an RMA Number online by visiting our website and clicking on the "My Account" tab. On your personal account page you will find a like to the RMA Request page.
- Your request will be processed as quickly as possible, and an RMA number will be emailed to you at the email address you provide. (Note: We will not be responsible for email sent to you that is blocked by email filtering software deployed either by your ISP or on your own computer.)
- For your return or exchange to be processed properly you must write the RMA number clearly on the front of your returned package. Packages received without an RMA number cannot be processed.
- All returned merchandise must be clean and in original condition.
- Store credits and exchanges will not be made for merchandise that has been damaged by the customer through abuse or improperly laundering.
No Order Cancellations For "Made To Order" Items.
"Made To Order" merchandise is usually placed in our production queue within 24-48 hours of receipt of an order. Once a "made-to-order" item has been placed in the production queue the order for such item may not be cancelled.