Returns & Exchanges

We want every customer to be a satisfied customer. We work very hard to insure that the merchandise we sell is of the highest quality and free of defects. If you are unsatisfied with your purchase you may return it to us for a full refund of the original purchase price plus Priority Mail or UPS Ground shipping charges provided you request an RMA Number within 15 days of your receipt of the merchandise and return the merchandise within 10 days after an RMA Number has been issued to you. Merchandise returned without a valid, unexpired RMA number on the outside of the box will be refused or returned to you. We cannot refund overnight express or 2nd day delivery charges. Sorry, no C.O.D.'s or call tags. We cannot accept returns or exchanges on custom made or personalized items. Returns & Exchanges Procedures:

All returns or exchanges must be accompanied by a valid, unexpired Return Merchandise Authorization (RMA) number.
You may request an RMA Number online by visiting our website and clicking on the "My Account" tab. On your personal account page you will find a like to the RMA Request page.
Your request will be processed as quickly as possible, and an RMA number will be emailed to you at the email address you provide. (Note: We will not be responsible for email sent to you that is blocked by email filtering software deployed either by your ISP or on your own computer.)
For your return or exchange to be processed properly you must write the RMA number clearly on the front of your returned package. Packages received without an RMA number cannot be processed.
All returned merchandise must be clean and in resaleable condition.
Refunds and exchanges will not be made for merchandise that has been damaged by the customer through abuse or improperly laundering.

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Returns & Exchanges
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